1 Contact details
Pastoor Jutenlaan 3
4624 GP Bergen op Zoom
Tel: +31 164 270 272www.championhelmets.com
1 Questions & Answers
1.1 Do you have a physical store I can visit?
Yes, we do! Actually we have one of the Netherlands' biggest stores. Both when it comes to square feet showroom as well as the product range we have in stock. We’re currently based in Roosendaal, The Netherlands. Here you can experience almost all of the products that you find on our website. You can try them on and get advice from a trained Product Expert.
1.2 How can I track my order online?
Use the tracking number that was sent to you by email to track it on the DHL website: https://www.dhl.de/en/privatkunden.html
1.3 What do I do if my purchase doesn’t fit?
Buying online can be a bit difficult, so our store policy allows for free shipping for orders above 200 euros and your return within 100 days if you’d like to change something for another size. Check out our Return Requirements.
1.4 When will my order arrive?
If you’re within the EU, then you can expect your order to arrive within a week and if you’re outside the EU it should take about 2 weeks. All our orders are fulfilled via DHL so, once you’ve finished placing your order, you’ll received your tracking code, so you know exactly when you start riding with your new purchase. If you have any questions about the process, you can always contact us.
1.5 Do you ship to my country?
The short answer is yes! We ship all over the world, except for a small number of countries. If you head to the check out and your country is listed, then we can ship it. If you’re outside the EU, you also don’t pay VAT (you can see the final price in the checkout once you’ve selected your destination country) though you may be responsible for local import taxes.
1.6 Do you sell helmets to resellers?
In some cases we do and in some cases we don't. If you are wondering what the conditions are, you can send us an email to [email protected]
to discuss conditions. The answers depends on several criteria. We like to look at it on an individual level before we decide if we can deliver to resellers.
1.7 My helmet broke and it wasn’t my fault, can I replace it?
If your helmet has in some way broken and is still covered by the original warranty, make sure to send the helmet back to us where we will return it to the manufacturer so the helmet can be fixed or replaced before we send it back to you. Before you do, please contact us to coordinate a smooth warranty processing.
1.8 My payment hasn’t gone through, what went wrong?
Due to fraud protection policies a transaction can be blocked. This is being done by our payment provider (who processes any payment to assure a secure payment). This process is beyond our control. If your credit card gets refused, the best solution is to use PayPal or a Bank Transfer. Check out our Bank Details here.
1.9 What size should I buy?
You can find a list of helmet sizing guides at the bottom of this page or you can watch our How to Size and Your Helmet video. If you’re in between a size in a company size guide, it’s best to go for the slightly smaller size. If you’re still unsure, you can always give us a call and we’re more than happy to help.
1.10 Can I use a discount code in addition to a bundle deal?
Due to the large discounts already placed on the bundle deal, an additional discount code cannot be added on top of the bundle deal purchase. So, either the discount code or the bundle deal can be used, but not both.
1.11 How can you give me a better deal than your competitors?
To start with, not only do we have a lowest price guarantee, but we also have free shipping on all orders over 200 Euros worldwide. In addition to this, we also give you 5% Champion Cash back on your order value right away, which you can use next time for an even bigger discount! Lastly, we also provide plenty of bundle deals with healthy discounts to make it even easier to get a complete outfit or a fully kitted out helmet. Have you found it cheaper elsewhere? Use the Live-Chat and our Product Experts will usually match or even beat their price!
1.12 I found a piece of equipment cheaper than in your store, how do I let you know?
If you’ve found a piece of gear cheaper than our listed then price, then make sure to tell us, and we’ll not only lower the price but give you a better deal too! Use the Live-Chat at the bottom of our website (during office hours) and we will immediately give you the best possible dal!
1.13 What benefits do I get for making an account with Champion Helmets?
To start with, you’ll be able to save your account information to make the checkout process quicker, be able to store multiple addresses, and even track your order progress more easily. You can also subscribe to our Newsletter and our YouTube channel to stay up to date on the latest helmets, store news, and motorcycle gear. Last but not least: you’ll be able to save Champion Cash!
1.14 I’ve subscribed to your YouTube channel, how do I get my Champion Cash?
If you’ve subscribed to our YouTube channel, you’re eligible for 1000 Champion Cash! To claim it, all you need to do is send us an email and mention your Youtube user ID and your Champion Helmets account email address.
1.15 Do you sell helmets to resellers?
In some cases we do and in some cases we don't. If you are wondering what the conditions are, you can send us an email to [email protected] to discuss conditions. The answer depends on several criteria such as which brands etc.
1.16 What is the best motorcycle helmet?
The answer to this question really depends on what riding category you’re talking about but you can check out our best motorcycle helmets video on our YouTube channel, where we’ve road tested over 40 helmets to reach a result.
1.17 Who makes the best motorcycle helmets?
While this question also depends on a variety of factors like head fit and personal preference, we’ve also used our road test experience to try and determine the best brand. You can find the results on our YouTube channel.
1.18 Why Champion Helmets?
Our entire focus is on giving you, the customer, the best experience (and savings) possible. Our customer service staff is available via telephone, email, and live chat to help answer all your questions. To help you make an informed purchasing decision, we are also the first to have produced data-driven helmet road tests where we measure their performance in real world conditions.
Find honest opinions (that can´t be moderated) from customers across the globe that shared their buying experience via their Google Reviews.
1.19 How can I get in touch with you?
You can contact us with your questions in a variety of ways, we’re available from 9:00-17:00 (GMT+1) via our live chat on our website, email, and telephone. You can find the information in our contact page. You can also try checking out our YouTube channel where we have reviews of all our gear and we actively answer your questions in the comments.
1.20 Do you sell quality helmets?
Yes, we only sell high quality helmets from top brands such as AGV, Shoei, Arai, and more. To test their quality out, we also take these helmets out on our road test the results of which are available on our YouTube channel.
1.21 What is the difference between polycarbonate, fiberglass, composite, and carbon fiber motorcycle helmets?
Though all three materials will be safe for motorcycle riding, each has its own unique properties that will make them better for certain applications. For example, though polycarbonate may be heavier than fiberglass or carbon fiber helmets, it will also perform better in low speed collisions. We've also gone more in depth on the topic in this Youtube Video about Polycarbonate vs Fiberglass vs Carbon Fiber Motorcycle Helmet Shells.